We headed to the newly opened (less than a month) BurgerFi in Lake Mary on the day before New Year's. I was hoping for a "Five Guys" type of burger experience. I really wanted to like BurgerFi and hoped for a mouthwatering, juicy burger. Though their web site says that BurgerFi is "changing the way we think of the burger," and that they are "guaranteed fresh, juicy, and delicious," I was, unfortunately, not impressed by the burger. For a place that has "burger" in its name, the best thing I had were the French Fries. A regular size order of fries was almost too much for the two of us to eat. They were indeed fresh, hot, and delicious. And, at $2.77, they were quite a bargain as well.
But then we come to the burger. I was not all that hungry so I ordered a single cheeseburger with lettuce, tomato, mayo, and mustard. It cost $4.97 which seemed a bit rich. The bun itself was tasty and delicious. The lettuce and tomato were fresh and crisp. But bun has the BurgerFi name seemingly branded on the bun top, and the bun was toasted. But the burger that was in it was not juicy, it was rather dry and only warm. On top of that, the bun was slightly cool to the touch. Now I'd expect that maybe of the top bun because there was lettuce and tomato under it, but the bottom bun too? I can't quite figure it out. My guess is that the buns were pre-toasted and that it was allowed to cool down to room temperature. But even the burger was not overly hot. The order could not have sit very long because it was as scant five minutes from the time we ordered until we got our order and the fries were very hot. So I was a bit disappointed in this burger. I've had equally good burgers at McDonald's, I'm afraid, much more juicy and moist. Now, will I give them a second try? Yes, I will. As I mentioned, they've been open less than a month.
Another observation. There did not really seem to be anyone in charge. There were employees from the grill (I think) hanging around the front counter. Later there was an older gentleman in the front--he appeared to be training a cashier. There was a very friendly gentleman who was keeping tables clear and the dining room clean--he was plenty friendly. I believe that when you have a fast food operation that depends on a bunch of young people, you really need evident and direct leadership, making sure they are all busy and not just "hanging around." But, as I said, it's new, they're just learning. I'll give them a month or two more to adjust and then try it again. For now I'm voting "don't like" because if you have "burger" in your name, then the burger should shine--mind didn't. But I suggest you give them a try and see what you think. Let me know! And I reserved the right to change my vote after a future visit. I wish them well and hope they improve. We could use a good burger joint in Lake Mary.